Need help?
Have any questions about our charging stations? Our customer support team is here to help 24/7.
Charge in a few simple steps
Choose your preferred payment method and follow the instructions. You can start charging using the ENNA Charge app or pay directly with a contactless card.
Starting a charging session via the app
Manage your charging, review your charging history and easily find your nearest ENNA Charge location.
Plug in your vehicle
Select the appropriate charging cable at the station and connect it to your electric vehicle.
Open the app
Scan the QR code at the charging station or open the ENNA Charge app on your phone.
Start charging
Follow the instructions in the app and confirm to start your charging session.
Stop charging
Select Stop charging in the app and confirm your choice.
If you started charging without registering, open the link you received by email when you started your session and select Stop charging.
Disconnect the cable
Unplug the cable from your vehicle and return it to the charging station.
Starting a charging session with a credit card
Simple contactless payment, no registration required.
Plug in your vehicle
Select the appropriate charging cable and connect it to your vehicle.
Select a connector
On the Payter terminal, select the connector you're using.
Pay
Tap your contactless payment card on the Payter terminal to start charging.
Stop charging
You can stop charging at the charging station or directly from your vehicle (if supported).
Disconnect the cable
Unplug the cable from your vehicle and return it to the charging station.
Download your invoice
On the Payter terminal:
- Select Invoice download.
- Tap the same card you used to pay.
- Scan the QR code displayed on the screen.
- Download the invoice to your device.
Note: Any unused portion of the pre-authorized amount will be released within 1–3 business days, depending on your card issuer.