Have any questions? We're here to help

ENNA Charge lets you find EV charging stations, start charging sessions and pay for charging. You can charge in two ways: Through the ENNA Charge mobile app or via the web app by scanning the QR code at the charging station.

No. To charge using the web app, all you need is an email address and a payment card. Simply scan the QR code at the charging station and follow the instructions on your phone. You only need to create an account if you're using the mobile app.

You can charge any electric vehicle that is compatible with the charging station's connector. The connector type and maximum charging power are displayed at the charging station. You can also find this information in the details of each charging station in the mobile app.

Customer support is available in Croatian and English.

1. Park your vehicle and plug in the charging cable.
2. Scan the QR code at the charging station using your phone's camera. The ENNA Charge web app will open in your browser.
3. Make sure the charging station and connector displayed on the screen match the ones you're using.
4. Enter your email address. We'll send you a link to monitor your charging session and your receipt.
5. Choose your preferred charging option: until full, by energy (kWh) or by amount.
6. Review the price and complete the payment.
7. Once your payment is confirmed, you can start charging.

Your vehicle may stop charging before the selected limit is reached, for example, if the battery reaches the charging limit set in your vehicle.

Choose “Until full” if you want to charge the battery as much as possible and aren't in a hurry.

Select an amount of energy in kWh if you know how much you need for your journey. The By amount option lets you set your spending limit in advance.

Plug in your vehicle first, then scan the QR code and complete the payment.

If the charging station displays different instructions, follow those instead.

1. Open the app and log in.
2. Find a charging station on the map or use the app to scan the QR code at the station.
3. Plug the charging cable into your vehicle.
4. Select the connector you're using.
5. Confirm your payment method and tap "Start charging".

Open your active charging session and tap "Stop charging". Wait for the charging station to release the cable, then unplug it from your vehicle.

If you started charging by scanning a QR code, we'll email you a tracking link as soon as charging begins. Open the link to check your charging status, energy delivered, session duration and current cost. In the mobile app, you can monitor your active charging session under "Sessions".

Yes. Charging will continue even if you close the browser or lock your phone.

You can return to your charging session at any time using the tracking link sent to your email address.

The tracking page will show that your charging session has ended, and we'll email you a charging summary.

If you're using the mobile app, you'll receive a notification provided you've enabled notifications.

Please move your vehicle once charging is complete so the charging station is available to other users.

At some locations, an idle fee may apply if your vehicle continues to occupy the charging station for a certain period after charging has ended. Any applicable idle fee will be displayed before you start charging.

No. The charging cable remains locked to your vehicle during the charging session and can only be disconnected once the session has ended.

Anyone with the link can monitor your session and stop charging.

Only share it with people you trust.

Pricing is set individually for each charging station and displayed before payment. It may include a per-kWh rate, a per-minute rate, and an initial fee. You can review the full pricing details before confirming.

We accept Visa and Mastercard, as well as Apple Pay and Google Pay.

Cash is not accepted.

When you choose to charge until full or select a specific amount of energy in kWh, the final cost cannot be determined in advance.

Your bank therefore places a temporary hold on a certain amount to secure payment. Once your charging session ends, only the actual cost is charged, and the remaining amount is released. Depending on your bank, this may happen immediately or take 1–3 business days.

Yes. If your vehicle stops charging earlier than expected or you end the session yourself, you'll only pay for the energy delivered.

Any unused amount will automatically be released back to the same card, either immediately or within 1–3 business days.

This is usually a temporary hold on your card rather than an actual charge. The hold is released automatically.

If the amount hasn't been released after seven business days, please contact customer support and provide the charging station ID and the date and time of the incident.

Once your charging session is complete, we'll send an invoice to the email address you provided.

If you're using the mobile app, you can also find your invoices under "History and invoices".

Yes. Enter your company name, address, and tax identification number (OIB) before making a payment in the web app, or add these details to your profile in the mobile app.

If you need an invoice for a completed charging session, please contact customer support within three business days.

Card payments are processed by Stripe, a certified payment service provider.

ENNA Charge does not store your full payment card number.

Send your request to support@enna-charge.com, including your charging session details and a description of the issue.

We will respond to your complaint in writing within 15 days.

Search for "ENNA Charge" in the App Store or Google Play.

The app is free to download.

Download the ENNA Charge mobile app, tap "Sign up," and enter your email address and password.

Verify your email address using the link we'll send you, then add a payment method. You can also sign up using your Google or Apple account.

On the login screen, tap "Forgot password" and enter your email address.

We'll send you a link to reset your password. The link is valid for 15 minutes.

In the mobile app, go to Profile > Profile to update your details.

If you no longer have access to your previous email address, please contact customer support.

Go to Profile > Payment methods, remove your old card and add a new one during your next charging session.

You can delete your account in two ways:

• Through the mobile app: go to Profile > Settings > Delete account and confirm the deletion.

• By email: Send a request to support@enna-charge.com from the email address registered to your account. Enter "Account deletion" in the subject line.

We'll confirm your request and delete your account within a reasonable timeframe.

Your profile, saved payment methods, vehicles and charging history will be permanently deleted and cannot be recovered.

Invoices and payment records will be retained for the period required by applicable tax and accounting regulations, after which they will be deleted.

Yes. Send a request to support@enna-charge.com from the email address you used for charging and ask us to delete your personal data.

Information we're legally required to retain, such as invoices, will be kept for the period prescribed by law.

When you charge using a QR code, we collect your email address, along with details of your charging session and payment.

In the mobile app, we also store your account information and, with your permission, your location data to help you find nearby charging stations. A full list of the data we collect is available in our Privacy Policy.

Send your request to support@enna-charge.com. Under the General Data Protection Regulation (GDPR), you have the right to access, correct, export and delete your personal data, as well as object to its processing. We'll respond to your request within one month.

Click the unsubscribe link at the bottom of any marketing email.

You'll still receive charging session tracking links and invoices, as these are part of the service.

The map in the mobile app shows nearby charging stations and their current status: Available, in use, or out of service.

You can use the filters to display only the connector types compatible with your vehicle.

Yes, you can charge at stations operated by partner networks connected to ENNA Charge through roaming agreements.

These stations are displayed on the map in the app. Charging rates at roaming stations are set by the partner network and will be displayed before you start charging.

Charging speed depends on your vehicle, battery temperature and battery charge level. Charging typically slows down significantly once the battery reaches approximately 80% capacity.

If two vehicles are charging simultaneously at a station that shares its available power, the charging power may be split between them.

Try another charging station at the same location and report the issue to customer support, providing the charging station ID.

Do not use the charging station if the cable or connector is visibly damaged.

Most smartphones can scan QR codes directly using their built-in camera app.

Open your camera, point it at the QR code and tap the link that appears. If this doesn't work, try using the ENNA Charge mobile app.

First, check your junk (spam) folder. If the email isn't there, you may have entered your email address incorrectly.

Contact customer support and provide the charging station ID and the time you started charging so we can locate your session.

• Check that the charging cable is securely connected to both your vehicle and the charging station.
• Make sure delayed or scheduled charging is not enabled in your vehicle.
• Unplug the cable, wait 30 seconds, then plug it back in.
• Open your charging session tracking link and check the session status.

If charging still doesn't start, you won't be charged for any energy you haven't received. Any pre-authorized amount will be released automatically. If you need assistance at the charging station, please contact customer support.

Wipe the QR code clean and try scanning it again in better lighting. Make sure you have an internet connection.

If the QR code is damaged, open the mobile app and find the charging station on the map.

The most common reasons are:

• Your vehicle has reached its preset battery charge limit, often set to 80%.
• The selected amount of energy (kWh) has been delivered or your spending limit has been reached.
• Your vehicle or the charging station stopped charging for safety reasons, such as a power outage.
• Someone pressed the emergency stop button at the charging station.

You'll only pay for the energy delivered. If you'd like to continue charging, start a new session.

First, stop the charging session using your tracking link or the mobile app.

Then unlock your vehicle, as this releases the charging connector on most vehicles. If the cable is still locked, check your vehicle's manual for instructions on manually releasing the charging connector, or contact customer support.

Check your internet connection and try opening the link from your email again.

The link remains valid for 15 days from the start of your charging session. If it still doesn't work, please contact customer support.

If you notice smoke, sparks or any signs of damage, press the emergency stop button at the charging station if it is safe to do so. Move away from the station and call 112.

• Phone: +385 1 7900 463, available 24/7

• Email: support@enna-charge.com

• Via the mobile app: Profile > Help

The customer support phone number is also displayed at every charging station.

To help us locate your charging session as quickly as possible, please provide:

• The charging station ID, printed next to the QR code on the station
• The date and approximate time of your charging session
• The email address you used
• A brief description of the issue and, if possible, a photo of the charging station's display.